From the bustling city of Medellín,
Samuel Urquijo, CEO and Founder of
Keybe, is revolutionizing how businesses interact with their customers through innovative AI technology. Driven by his passion for disruptive technologies and their transformative power, Samuel embarked on his entrepreneurial journey in 2017. With a diverse background in both the private and public sectors, Samuel brings a wealth of experience and a unique perspective to his mission of improving quality of life and fostering prosperity through technology.
Keybe: Transforming Customer InteractionFounded in January 2020, Keybe tackles the pervasive challenge of disorganized customer data and the complexities of manual CRM processes. The AI-powered platform enhances sales team performance by automating contact creation and opportunity management. This innovation saves businesses up to 40% of time in the first month alone and significantly boosts empathy between brands and their customers through data-driven insights.
Recognized by
Forbes Colombia as one of the 30 Promises of Business for 2023, Keybe stands out for its ability to interpret customer sentiments and provide actionable insights. This not only creates a seamless and personalized customer experience but also democratizes access to capital by streamlining the sales process. By merging data from multiple systems and utilizing proprietary AI, Keybe eliminates operational bottlenecks, increases conversion rates, and augments the capacity of sales teams. This, in turn, reduces revenue loss and empowers businesses to scale more effectively.
Keybe’s Vision and MissionKeybe's mission goes beyond mere efficiency. The company's manifesto highlights its commitment to transforming society through empathy and optimism. Keybe's team believes in the power of combining natural and artificial intelligence to create opportunities unimaginable to previous generations. They strive to push creativity to its limits, balancing nature and technology to unleash true human potential.
Key Features of Keybe’s PlatformKeybe's AI-driven CRM platform offers a multitude of features designed to enhance business efficiency while maintaining the human touch:
- Advanced Message Responses with Gen-AI and Deep Learning: Keybe's AI assistant, Biky, can handle over 120 chats per day, interpret and generate audio responses, and understand context to provide relevant answers, ensuring 24/7 availability and increasing customer satisfaction.
- Automated Scheduling and Reminders: Streamlining appointment scheduling and reminders to save time and improve customer engagement.
- Sales Assistance: Boosting sales team efficiency with data-driven insights and automation.
- Data Enrichment and Sentiment Analysis: Providing a 360-degree view of each customer by enriching data and analyzing sentiments to tailor interactions and improve customer experiences.
Real-world ImpactKeybe's impact is evident in the success stories of its clients. For instance, Óptica Santa Lucía increased digital sales by 70% in the first year, and KTM Dismerca’s digital sales surpassed physical store sales thanks to Keybe’s omnichannel capabilities. By automating repetitive tasks and providing actionable insights, Keybe empowers businesses to focus on high-value tasks that drive growth and customer satisfaction.
A Glimpse into the FutureSamuel envisions a future where technology continues to break down barriers and create opportunities for growth. His work with Keybe reflects a commitment to empathy, innovation, and the human touch, ensuring that technology serves as a tool to enhance, rather than replace, human capabilities.
By improving business efficiency and fostering personalized interactions, Keybe contributes to a more equitable and prosperous future for businesses and their customers alike.